I'd like to invite you to lead next month's staff meeting with a presentation on marketing and communication - a topic everyone on staff can benefit from. It will also restore their dignity if they feel burned by your bad behavior.
A person who was offended or disappointed can accept the apology even more if they know that you are aware of the results of the things that you have created or executed and that you blame nobody else.
This is often the case when dealing in customer service. Amelia's behavior is unacceptable and not at all in line with the standards and principles we uphold as a company.
Sample Apology Letters Whether you're writing an informal or formal apology letter, the intent and format will be the same. Smith, [Express remorse.
Be aware of the selection of words that you will use in the letter and make sure that they all sound genuine yet still professional. Professional apology letter can also be written to colleagues in some cases. Include the date, time if appropriate and where the infraction took place. If the situation warrants it or you have an idea how to make it up to them, include those details here.
It was never my intention to cause anyone distress.